×

Download the Whitepaper!

!
Thank you!
Error - something went wrong!
   

ITIL vs. Customer Support: What's the Difference?

There's a lot of confusion around the difference between ITIL and customer support software in the help desk world. Although the terms are often used interchangeably they are two very unique systems, with distinct purposes.

The key to choosing the right help desk software for your organization is understanding the differences between the two, and knowing what your own needs are.  Are you taking care of external customers, or supporting internal users?

Download our White Paper to Learn:

  • The definition of ITIL vs Customer Support
  • The purpose and features of each
  • Which one is best suited to your needs
Previous Item
Leverage Your Team's Collective Knowledge for Better Customer Support
Leverage Your Team's Collective Knowledge for Better Customer Support

Learn how adding collaboration to the help desk makes strategic sense as you work to improve the customer e...

Next Item
OmniChannel Support for Business to Business
OmniChannel Support for Business to Business

Get the white paper, Omni-channel B2B Customer Support, to learn how integrated multi-channel customer supp...

Looking for B2B Help Desk Software?

Watch A Demo