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Most Recent Flipbooks
How to Drive Customers to Web Self-Service
Learn how implementing customer self-service for customer support can reduce costs, increase efficiency, and improve customer satisfaction.
5 Tips For Hiring A Customer Support Team
Hiring for customer support positions is tough but important, learn 5 tips on how to hire the best customer support team
Kill the Scripted Customer Service Response!
Tiered Customer Support is Dead
and that's good for business. Learn how a non-tiered, collaborative approach to customer service delivers better results.
Effective Reporting For B2B Support Managers
Managing by metrics: learn how to understand your customers better and improve the customer experience with customer support reporting and metrics.
Improving Customer Support Through OmniChannel Self-Service
One of the best ways to differentiate yourself from your competitors is through customer self-service. This whitepaper explores how omnichannel self-service improves the customer support experience.
Customer Service as a Growth Strategy
Our B2B Customer Service Strategy whitepaper explains how customer support software helps grow businesses, improve retention and increase profits. Get it today!
Integrating Salesforce with TeamSupport
Learn how Integrating Salesforce CRM with Customer Service Software can reduce errors, increase efficiency, and increase customer satisfaction.
Customer Experience Management
Learn how customer experience is really a 3-legged stool and customer support is the most important part in our customer experience management white paper
Leverage Your Team's Collective Knowledge for Better Customer Support
Learn how adding collaboration to the help desk makes strategic sense as you work to improve the customer experience, and why the best customer support software enables a team approach.
ITIL vs. Customer Support: What's the Difference?
Get the white paper, ITIL vs Customer Support, to learn the difference between these two systems, and which is best suited for different purposes.
OmniChannel Support for Business to Business
Get the white paper, Omni-channel B2B Customer Support, to learn how integrated multi-channel customer support solution can improve customer satisfaction and retention
SaaS Onboarding Best Practices