White Papers

Customer support software best practices and informational white papers.

  • Customer Support and Software Development Drives Business Growth

    Customer Support and Software Development Drives Business Growth

    Learn more about how customer support and software development can work together in a strong circle of communication to drive business growth. The two departments collaborate together very well.

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  • How to Drive Customers to Web Self-Service

    How to Drive Customers to Web Self-Service

    Learn how implementing customer self-service for customer support can reduce costs, increase efficiency, and improve customer satisfaction.

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  • 5 Tips For Hiring A Customer Support Team

    5 Tips For Hiring A Customer Support Team

    Hiring for customer support positions is tough but important, learn 5 tips on how to hire the best customer support team

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  • Kill the Scripted Customer Service Response!

    Kill the Scripted Customer Service Response!

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  • Tiered Customer Support is Dead

    Tiered Customer Support is Dead

    and that's good for business. Learn how a non-tiered, collaborative approach to customer service delivers better results.

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  • Effective Reporting For B2B Support Managers

    Effective Reporting For B2B Support Managers

    Managing by metrics: learn how to understand your customers better and improve the customer experience with customer support reporting and metrics.

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  • Improving Customer Support Through OmniChannel Self-Service

    Improving Customer Support Through OmniChannel Self-Service

    One of the best ways to differentiate yourself from your competitors is through customer self-service. This whitepaper explores how omnichannel self-service improves the customer support experience.

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  • Customer Service as a Growth Strategy

    Customer Service as a Growth Strategy

    Our B2B Customer Service Strategy whitepaper explains how customer support software helps grow businesses, improve retention and increase profits. Get it today!

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  • Integrating Salesforce with TeamSupport

    Integrating Salesforce with TeamSupport

    Learn how Integrating Salesforce CRM with Customer Service Software can reduce errors, increase efficiency, and increase customer satisfaction.

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  • Customer Experience Management

    Customer Experience Management

    Learn how customer experience is really a 3-legged stool and customer support is the most important part in our customer experience management white paper

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  • Leverage Your Team's Collective Knowledge for Better Customer Support

    Leverage Your Team's Collective Knowledge for Better Customer Support

    Learn how adding collaboration to the help desk makes strategic sense as you work to improve the customer experience, and why the best customer support software enables a team approach.

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  • Knowledge Management 2.0: A 3-part Series

    Get The Series
  • ITIL vs. Customer Support: What's the Difference?

    ITIL vs. Customer Support: What's the Difference?

    Get the white paper, ITIL vs Customer Support, to learn the difference between these two systems, and which is best suited for different purposes.

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  • OmniChannel Support for Business to Business

    OmniChannel Support for Business to Business

    Get the white paper, Omni-channel B2B Customer Support, to learn how integrated multi-channel customer support solution can improve customer satisfaction and retention

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  • SaaS Onboarding Best Practices

    SaaS Onboarding Best Practices

    Report on Customer Onboarding from the Association of Support Professionals - learn how to increase customer satisfaction with successful onboarding for Software as a Service businesses.

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