Improve Clarity with Visual Support Tools

Visual Support tools, such as video and screen recording and image sharing, can make solving customer problems easier

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Better User Experience: How to Configure Your Software
Better User Experience: How to Configure Your Software

Once an afterthought, the user experience (UX) has increased in importance over the years as bus...

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Bug Tracking: How Customer Support Software Helps
Bug Tracking: How Customer Support Software Helps

If you’re a software company, you know tracking bugs can sure be a pain. After testing a new sof...

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