Hey busy support professionals! We're excited to share with you, our wonderful followers, a great new tool we developed to assess the Return On Investment (ROI) of customer support software - specifically B2B customer support software of course!
We know how difficult it can be to assess your own support department and decide if or when you should implement customer support software. Or when to switch your customer support software because your current solution just isn't cutting it anymore.
It's easy to just look at the cost - especially if you're currently using an in-house or homegrown system (or worse, spreadsheets and email) that are "free". What most people don't realize is that those systems still cost money - for updates, IT resources, and most importantly LOST PRODUCTIVITY.
That's why we put together this handy customer support ROI calculator so you can see exactly what your ROI could be with B2B customer support software. You can use the calculator as many times as you like to compare different options, and we'd love it if you share it with your colleagues and friends.
Go ahead, give it a try - you may be shocked at what you could be saving!