Software/SaaS

Resources, tips and tricks for SaaS and Software companies

  • SaaS Issue Tracking: 4 Benefits for Software Companies

    SaaS Issue Tracking: 4 Benefits for Software Companies

    As a software company, it can be difficult at times to keep up with the demands of your customers. They’ll clamor for a new feature and you’ll spend months building and testing it, only...

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  • Better User Experience: How to Configure Your Software

    Better User Experience: How to Configure Your Software

    Once an afterthought, the user experience (UX) has increased in importance over the years as business software companies recognize UX as a key component of customer experience. Gone are...

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  • Improve Clarity with Visual Support Tools0:39

    Improve Clarity with Visual Support Tools

    Visual Support tools within your help desk ticketing system make solving customer issues easier. Screen and video recording, image sharing, and visual chat improve clarity in customer communications.

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  • Bug Tracking: How Customer Support Software Helps

    Bug Tracking: How Customer Support Software Helps

    If you’re a software company, you know tracking bugs can sure be a pain. After testing a new software feature to death, you finally decide to roll it out to every user but unfortunately...

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  • Checking in on Outstanding Customer Support with MSI Hotel Software

    Checking in on Outstanding Customer Support with MSI Hotel Software

    Hotel software provider MSI enhances collaboration, significantly reduces call volume, and understands and supports customers better than ever with TeamSupport B2B help desk software.

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  • Customer Support Software ROI Calculator

    Customer Support Software ROI Calculator

    Customer support software is a great investment that can save you money. Try our B2B help desk software calculator and determine your ROI (return on investment) in minutes!

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  • The Role of Customer Support Software in Successful SaaS Companies

    The Role of Customer Support Software in Successful SaaS Companies

    Operating a SaaS (Software-as-a-Service) business can be very rewarding as it’s a great way to deploy software that has many benefits. It can also be challenging. But, if one industry understands...

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  • SaaS Onboarding Best Practices

    SaaS Onboarding Best Practices

    Report on Customer Onboarding from the Association of Support Professionals - learn how to increase customer satisfaction with successful onboarding for Software as a Service businesses.

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  • Customer Support ROI Calculator

    Customer Support ROI Calculator

    Hey busy support professionals! We're excited to share with you, our wonderful followers, a great new tool we developed to assess the Return On Investment (ROI) of customer support software -...

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  • A Breakdown of Software Usage in the United States

    A Breakdown of Software Usage in the United States

    As we become more connected, the number of industries utilizing software to become more efficient continues to increase. Software can automate tasks that we have completed manually for years,...

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  • Customer Support Site Grader

    Customer Support Site Grader

    How does your customer support site stack up? Take this quiz to find out.

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  • Software Company Customer Support – Tips and Tricks for Efficiency

    Software Company Customer Support – Tips and Tricks for Efficiency

    The software industry is always evolving and changing. When looking at the latest software company customer support tactics, it’s not easy to find information that’s specific and actionable....

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  • Help desk software should integrate with your business tools

    Help desk software should integrate with your business tools

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  • Customer Support Collaboration for Multiple Departments in Higher Education Financial Services

    Customer Support Collaboration for Multiple Departments in Higher Education Financial Services

    Leading provider of financial services solutions in higher education improves ticket visibility and saves time with TeamSupport.

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  • Information security for SaaS companies

    Information security for SaaS companies

    Businesses that offer Software as a Service (SaaS) to their clients have to deliver exceptional business-to-business (B2B) customer support and experience in one very important area: security. In...

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  • Customer Onboarding is Essential in SaaS

    Customer Onboarding is Essential in SaaS

    We've written several pieces about Software as a Service (SaaS) and how it is very different from the old model of on-premise installation. The primary difference, for SaaS providers, is that...

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  • CHECKLIST: Self-Service Customer Support Checklist

    CHECKLIST: Self-Service Customer Support Checklist

    Download our checklist to see how your customer self-service stacks up. Need help? Contact TeamSupport and try our customer support software free for 14 days.

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  • Bank Software Provider reduces costs by 20% with TeamSupport Help Desk Software

    Bank Software Provider reduces costs by 20% with TeamSupport Help Desk Software

    Read how bank software provider Suntell reduced duplication, improved ticket management, and decreased support staff time by 20%

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  • In SaaS every employee is involved in sales

    In SaaS every employee is involved in sales

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  • Software providers! Give us best practice feedback”, say over 90% of SMBs

    Software providers! Give us best practice feedback”, say over 90% of SMBs

    As a B2B software provider, we are constantly trying to better understand our customers and meet their needs and wants. This is true of marketing initiatives, but more importantly new customer...

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