Manufacturing Software

Over $10 million revenue, 50-200 employees Examples: Laser measurement systems, agricultural, machinery (ie CNC), inventory management, 3D printing

  • The Ultimate Guide to B2B Customer Support

    The Ultimate Guide to B2B Customer Support

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  • Help Desk Solutions: Boosting Agent Efficiency with Software

    Help Desk Solutions: Boosting Agent Efficiency with Software

    It’s easier and more profitable to sell to returning customers than to new ones. In an era of empowered consumers, companies are looking for ways to reduce customer churn with positive...

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  • Understand Your Business to Business Customers Better0:39

    Understand Your Business to Business Customers Better

    Watch our quick TeamSupport video on how your business to business software company can better understand your business customers to provide exceptional customer experience.

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  • Fire and Flood Restoration Software Innovator saves time and money for themselves and their customers

    Fire and Flood Restoration Software Innovator saves time and money for themselves and their customers

    Assured software says TeamSupport customer support software's ease of use and flexibility helps them save time and money for both the company and their business customers

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  • Customer Support Software ROI Calculator

    Customer Support Software ROI Calculator

    Customer support software is a great investment that can save you money. Try our B2B help desk software calculator and determine your ROI (return on investment) in minutes!

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  • Customer Service & IT: Working Together for Success

    Customer Service & IT: Working Together for Success

    Over the past decade, few areas of a business have evolved more than the IT department. With technology seeping into all areas of a company, gone are the days of the IT team being...

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  • Tiered Customer Support is Dead

    Tiered Customer Support is Dead

    and that's good for business. Learn how a non-tiered, collaborative approach to customer service delivers better results.

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  • Customer Support Technology: Help Build Customer Trust

    Customer Support Technology: Help Build Customer Trust

    Customer relationships are a delicate thing. Good and long-standing relationships built on trust and respect with key customers are the backbone of any business. However, this type of...

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  • Track Products & Inventory0:37

    Track Products & Inventory

    B2B customer support software can track customer products and inventory. TeamSupport is the customer management and help desk ticketing system built for B2B software companies.

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  • OmniChannel Support for Business to Business

    OmniChannel Support for Business to Business

    Get the white paper, Omni-channel B2B Customer Support, to learn how integrated multi-channel customer support solution can improve customer satisfaction and retention

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  • Building Customer Service Reports: 5 Key Metrics to Include

    Building Customer Service Reports: 5 Key Metrics to Include

    As a customer service professional, you have all sorts of data at your fingertips. From hourly ticket totals to the number of chat sessions per day and everything in between, a good...

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  • A.C.T. Lighting Improves Efficiency with Collaboration & CRM Integration

    A.C.T. Lighting Improves Efficiency with Collaboration & CRM Integration

    Case Study: Hardware/ software provider A.C.T. Lighting improves efficiency with collaboration & integration using TeamSupport B2B customer helpdesk software

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  • Leverage Your Team's Collective Knowledge for Better Customer Support

    Leverage Your Team's Collective Knowledge for Better Customer Support

    Learn how adding collaboration to the help desk makes strategic sense as you work to improve the customer experience, and why the best customer support software enables a team approach.

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  • Organizing Products with Customer Support Software

    Organizing Products with Customer Support Software

    Knowing exactly what products your customers have is important. B2B (business-to-business) customer support is different than B2C (business-to-consumer), with product tracking being relevant in...

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  • CHECKLIST: Choosing the Right Help Desk Software

    CHECKLIST: Choosing the Right Help Desk Software

    All help desk software is not created equal. Download our checklist to help choose the right help desk software for your business needs.

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  • B2B Support Software: A More Effective Customer Support Database

    B2B Support Software: A More Effective Customer Support Database

    If you’ve been around the B2B (business-to-business) industry for many years of your professional career, you know that in general it’s slower to adopt new technology than its B2C...

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  • 5 Reasons Why Live Chat is No Longer Optional in Customer Service

    5 Reasons Why Live Chat is No Longer Optional in Customer Service

    As the years go by, more of our conversations with people aren’t really traditional conversations at all. Calling an old friend to catch up isn’t exactly all that common compared to 20 years ago,...

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  • Reduce Customer Support Costs and Increase Efficiency0:44

    Reduce Customer Support Costs and Increase Efficiency

    Reduce your help desk cost and increase agent efficiency with customer support software built for B2B software companies. Learn more by watching this short video.

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  • How Ticket Automation Saves Time and Money

    How Ticket Automation Saves Time and Money

    We’ve all had that monotonous task or project that never seems to go away. Every day, week, or month it pops up and there’s no avoiding it. But what if you could automate all or at least part of...

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  • 8 Ways Customer Support Chat Can Be Used to Meet Modern Demands

    8 Ways Customer Support Chat Can Be Used to Meet Modern Demands

    Think about a day in your life for a moment. Maybe you wake up and group text your friends about lunch plans and then chat with a friend on Facebook Messenger as you ride the train to work. You...

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