There's a lot of confusion around the difference between ITIL and customer support software in the help desk world. Although the terms are often used interchangeably they are two very unique systems, with distinct purposes.
The key to choosing the right help desk software for your organization is understanding the differences between the two, and knowing what your own needs are. Are you taking care of external customers, or supporting internal users?
Download our White Paper to Learn:
- The definition of ITIL vs Customer Support
- The purpose and features of each
- Which one is best suited to your needs