Visual Support tools, such as video and screen recording and image sharing, can make solving customer problems easier
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Help desk software should integrate with your business tools
Reduce Customer Support Costs and Increase Efficiency
Reduce your help desk cost and increase agent efficiency with customer support software built for B2B software companies. Learn more by watching this short video.
Customer Support Software ROI Calculator
Customer support software is a great investment that can save you money. Try our B2B help desk software calculator and determine your ROI (return on investment) in minutes!
Customer Support Site Grader
How does your customer support site stack up? Take this quiz to find out.
Customer Service & IT: Working Together for Success
Over the past decade, few areas of a business have evolved more than the IT department. With technology seeping into all areas of a company, gone are the days of the IT team being...
Collaboration enhances the customer service process
In the past, customer service was generally conducted in a one-ticket, one-representative process. That method is not an efficient way to conduct customer support. With the advent of modern...
Leverage Your Team's Collective Knowledge for Better Customer Support
Learn how adding collaboration to the help desk makes strategic sense as you work to improve the customer experience, and why the best customer support software enables a team approach.
Customer Support Collaboration for Multiple Departments in Higher Education Financial Services
Leading provider of financial services solutions in higher education improves ticket visibility and saves time with TeamSupport.
Understand Your Business to Business Customers Better
Watch our quick TeamSupport video on how your business to business software company can better understand your business customers to provide exceptional customer experience.
Tiered Customer Support is Dead
and that's good for business. Learn how a non-tiered, collaborative approach to customer service delivers better results.
How to make collaboration a part of your support team's culture
When it comes to business-to-business customer support, the best experiences come from a team that is entirely on board and works together. That's why collaboration is such an important part of...
ITIL vs. Customer Support: What's the Difference?
Get the white paper, ITIL vs Customer Support, to learn the difference between these two systems, and which is best suited for different purposes.
Customer Support Software That Actually Focuses on the Customer
TeamSupport help desk ticketing system enables B2B software companies to meet the support needs of their customers through a wide array of business focused customer management solutions.
The Ultimate Guide to B2B Customer Support
OmniChannel Support for Business to Business
Get the white paper, Omni-channel B2B Customer Support, to learn how integrated multi-channel customer support solution can improve customer satisfaction and retention
CHECKLIST: How to Build a Great Customer Support Site
Download our checklist to help build a customer support website and provide self-service customer support to B2B customers.
A.C.T. Lighting Improves Efficiency with Collaboration & CRM Integration
Case Study: Hardware/ software provider A.C.T. Lighting improves efficiency with collaboration & integration using TeamSupport B2B customer helpdesk software
Reporting and Metrics for B2B Customer Support
Use Software to Keep Patients in Your Dental Chair