Customer support is an essential part of any business, but managing a large volume of support tickets can be similar to juggling fire while balancing on a tightrope.
The key is to manage and prioritize customer issues through "ticket triage" which improves efficiency and provides a better experience to your customers while simultaneously reducing support costs.
This eBook provides tips and best practices for ticket management in customer support.
Download our eBook to learn:
- Where to start
- 6 ways to organize support tickets
- 5 tips to define ticket severity
- How to optimize your customer support software and automate ticket triage