CHECKLIST: How to Build a Great Customer Support Site

Customers love self-service, and it's a great way to reduce your support costs as well. One of the best things you can do is build a customer support site to provide customers the information they need and reduce your support costs at the same time.

Although this can be an intimidating project we've put together a handy checklist to help you build a great customer support website, from choosing the right platform to creating your site and sharing it with the world!

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Improve Clarity with Visual Support Tools
Improve Clarity with Visual Support Tools

Visual Support tools within your help desk ticketing system make solving customer issues easier. Screen and...

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ITIL vs. Customer Support: What's the Difference?
ITIL vs. Customer Support: What's the Difference?

Get the white paper, ITIL vs Customer Support, to learn the difference between these two systems, and which...