Energy & Utilities

Customer service tips, tricks, and resources for energy & utilities software providers.

  • 4 Ways to Scale Your Customer Support Operations

    4 Ways to Scale Your Customer Support Operations

    If you’re a relatively new company, growth and expansion is exciting. You’re getting new customers left and right which is creating exciting opportunities for your business. Maybe...

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  • Reduce Customer Support Costs and Increase Efficiency0:44

    Reduce Customer Support Costs and Increase Efficiency

    Reduce your help desk cost and increase agent efficiency with customer support software built for B2B software companies. Learn more by watching this short video.

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  • Help Desk Solutions: Boosting Agent Efficiency with Software

    Help Desk Solutions: Boosting Agent Efficiency with Software

    It’s easier and more profitable to sell to returning customers than to new ones. In an era of empowered consumers, companies are looking for ways to reduce customer churn with positive...

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  • Bank Software Provider reduces costs by 20% with TeamSupport Help Desk Software

    Bank Software Provider reduces costs by 20% with TeamSupport Help Desk Software

    Read how bank software provider Suntell reduced duplication, improved ticket management, and decreased support staff time by 20%

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  • 4 Tips to Reduce Customer Service Complaints in B2B

    4 Tips to Reduce Customer Service Complaints in B2B

    In a perfect world, everything would work as intended and all our customers would be happy. However, things do go wrong and as a business it’s important to plan for when issues pop up. That’s why...

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  • Customer Support Help Desk Ticket Triage

    Customer Support Help Desk Ticket Triage

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  • The Ultimate Guide to B2B Customer Support

    The Ultimate Guide to B2B Customer Support

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  • Customer Support Software ROI Calculator

    Customer Support Software ROI Calculator

    Customer support software is a great investment that can save you money. Try our B2B help desk software calculator and determine your ROI (return on investment) in minutes!

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  • Building Customer Service Reports: 5 Key Metrics to Include

    Building Customer Service Reports: 5 Key Metrics to Include

    As a customer service professional, you have all sorts of data at your fingertips. From hourly ticket totals to the number of chat sessions per day and everything in between, a good...

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  • Fire and Flood Restoration Software Innovator saves time and money for themselves and their customers

    Fire and Flood Restoration Software Innovator saves time and money for themselves and their customers

    Assured software says TeamSupport customer support software's ease of use and flexibility helps them save time and money for both the company and their business customers

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  • Improve Clarity with Visual Support Tools0:39

    Improve Clarity with Visual Support Tools

    Visual Support tools within your help desk ticketing system make solving customer issues easier. Screen and video recording, image sharing, and visual chat improve clarity in customer communications.

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  • SaaS Issue Tracking: 4 Benefits for Software Companies

    SaaS Issue Tracking: 4 Benefits for Software Companies

    As a software company, it can be difficult at times to keep up with the demands of your customers. They’ll clamor for a new feature and you’ll spend months building and testing it, only...

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  • Leverage Your Team's Collective Knowledge for Better Customer Support

    Leverage Your Team's Collective Knowledge for Better Customer Support

    Learn how adding collaboration to the help desk makes strategic sense as you work to improve the customer experience, and why the best customer support software enables a team approach.

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  • Understanding B2B Service Level Agreements (SLAs) in Customer Support and How to Efficiently Manage Them

    Understanding B2B Service Level Agreements (SLAs) in Customer Support and How to Efficiently Manage Them

    Keeping up with customer demands can be difficult. That’s why when two companies decide to do business, they often work together to create Service Level Agreements (SLAs) that outline what is...

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  • Improving Customer Support Through OmniChannel Self-Service

    Improving Customer Support Through OmniChannel Self-Service

    One of the best ways to differentiate yourself from your competitors is through customer self-service. This whitepaper explores how omnichannel self-service improves the customer support experience.

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  • Customer Support Site Grader

    Customer Support Site Grader

    How does your customer support site stack up? Take this quiz to find out.

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  • Customer Support and Software Development Drives Business Growth

    Customer Support and Software Development Drives Business Growth

    Learn more about how customer support and software development can work together in a strong circle of communication to drive business growth. The two departments collaborate together very well.

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  • Customer Support Tools: 5 Must Haves for Success

    Customer Support Tools: 5 Must Haves for Success

    Being successful with business to business customer support isn’t easy. From working with a wide array of customer support tools to providing several unique services, creating a...

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  • Track Products & Inventory0:37

    Track Products & Inventory

    B2B customer support software can track customer products and inventory. TeamSupport is the customer management and help desk ticketing system built for B2B software companies.

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  • How to Change Your B2B Customer Support Reputation

    How to Change Your B2B Customer Support Reputation

    Simply put, a reputation is not built overnight. This is something experienced customer support leadership knows all too well, especially as they embark on a new opportunity at a different company...

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