Customer Experience

Resources and tips to improve customer experience for Business to Business (B2B) software companies and customer support professionals.

  • Better User Experience: How to Configure Your Software

    Better User Experience: How to Configure Your Software

    Once an afterthought, the user experience (UX) has increased in importance over the years as business software companies recognize UX as a key component of customer experience. Gone are...

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  • Improve User Experience: 4 Tips For Your Self Service Site

    Improve User Experience: 4 Tips For Your Self Service Site

    Let’s imagine for a second that you just launched the first ever self-service site for your company. You had enough of simple requests bogging down your agents as they piled into the...

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  • Customer Support Site Grader

    Customer Support Site Grader

    How does your customer support site stack up? Take this quiz to find out.

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  • How Customer Experience Drives Revenue

    How Customer Experience Drives Revenue

    The phrase “Customer Experience” (CX) is everywhere and it doesn’t seem to be going away anytime soon. But while it’s easy for an industry expert to say “you need to improve your CX”, actually...

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  • Customer Experience in B2B (Business to Business)

    Customer Experience in B2B (Business to Business)

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  • 4 Reasons B2B Customer Experience Matters More Than You Think

    4 Reasons B2B Customer Experience Matters More Than You Think

    The term customer experience is considered by some people to be a “buzzword”, especially in the B2B (business-to-business) customer support industry. It can be described by skeptics as some flashy...

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  • Nailing a customer's first support experience

    Nailing a customer's first support experience

    As the saying goes, you never get a second chance to make a good first impression. Business-to-business (B2B) customers spend a lot of time working with their vendors, and a bad first impression...

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  • Customer Experience Management

    Customer Experience Management

    Learn how customer experience is really a 3-legged stool and customer support is the most important part in our customer experience management white paper

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  • Providing a consistent customer support experience

    Providing a consistent customer support experience

    Consistency is a large component of customer satisfaction, especially with regard to customer support for business to business (B2B) organizations. These companies tend to have more interaction...

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  • Customer Support Quiz

    Customer Support Quiz

    Are you a customer support black belt? Take our quiz to find out.

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  • Understand Your Business to Business Customers Better0:39

    Understand Your Business to Business Customers Better

    Watch our quick TeamSupport video on how your business to business software company can better understand your business customers to provide exceptional customer experience.

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  • Individual experiences have a broad impact on B2B customer support

    Individual experiences have a broad impact on B2B customer support

    There's a strong disconnect between what businesses and their customers see as good customer support - one that can have drastic consequences for B2B companies. When evaluating the state of their...

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  • Customer Experience is Critical for B2B Growth

    Customer Experience is Critical for B2B Growth

    As we start a new year full of goals and ambitions, it's important to have a solid focus for the year ahead. Accenture, a management consulting, technology services and outsourcing company  that...

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  • Customer Support Software ROI Calculator

    Customer Support Software ROI Calculator

    Customer support software is a great investment that can save you money. Try our B2B help desk software calculator and determine your ROI (return on investment) in minutes!

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  • The 3 Dimensions of Customer Experience

    The 3 Dimensions of Customer Experience

    Customer experience is a hot topic these days, and for good reason. Dozens of studies show that improving the customer experience can have a significant impact on customer retention,...

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  • Why Customer Experience is even more important in B2B

    Why Customer Experience is even more important in B2B

    In today's business environment, we all know customer experience is important, and we've all heard about social media's impact as the new "word of mouth". Stats often point to each person telling...

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  • 5 Tips to Improve the Customer Experience and Increase B2B Efficiency

    5 Tips to Improve the Customer Experience and Increase B2B Efficiency

    Customer Experience is arguably one of the hottest buzz words of the year, with benefits like better customer retention, lower operating costs, increased sales, and faster growth. Of course...

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  • Customer Support Power Animal

    Customer Support Power Animal

    What is your customer support power animal? Take our quiz to find out.

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  • Why Hiring a Customer Experience Manager is BS

    Why Hiring a Customer Experience Manager is BS

    There's been a lot of focus lately on hiring "Customer Experience Managers", especially by companies in the tech industry.  The basis of the idea is bang-on: But the latest movement to hiring a...

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  • Infographic: Elevating the Email Customer Service Experience

    Infographic: Elevating the Email Customer Service Experience

    Providing an exceptional customer experience doesn't just mean answering questions or closing tickets - to be truly customer-centric you need to look at every customer interaction and constantly...

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