What is help desk software?

Check out this cute video from Capterra explaining what help desk software really is and how it can help you provide better customer service. Hint: customer service software can help you reduce ticket resolution time and improve customer and agent satisfaction - and that means higher profits!


Capterra is a free service that helps businesses find the right software. To learn more, visit Capterra's help desk software Help Desk Software Industry User Research Report

Use Video for Better Customer Support
Use Video for Better Customer Support

Remember the old saying "a picture is worth 1000 words"?  Well that is still true today, and if a picture i...

Top 10 Themes in B2B Customer Support

As we wrap up the first half of 2015 (can you believe it?) we thought it would be fun to review the top 10 ...


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