Top 3 Benefits to Cloud-Based Software

We often talk about the benefits of SaaS vs on-prem software, and a new survey from GetData shows the benefits as reported by hundreds of SMBs.

Not surprisingly, the top 3 benefits of cloud-based software are:

1. Easier to deploy and manage

2. Quicker to implement

3. Less IT support needed

The reason for this is that cloud-based applications are typically plug-and-play, they've established a solid, feature-rich platform that is updated on an ongoing basis, so as a user you never have to worry about expensive hardware, expensive updates, or a power outage shutting you down (see our post on a company who literally had that happen to them). Other benefits include ease of use, lower cost (a big bonus!), and greater security.  

Although greater security may surprise you, remember that SaaS companies are completely dependent on their software working ALL the time, it's what they do for a living.  This means they focus 100% of their resources to making sure that happens.  On the contrary, an individual company can only devote a portion of their resources to IT infrastructure, servers, and the like because they also have to take care of running their business. 

All in all, SaaS is becoming the way of the future - for startups, SMBs, and enterprise business the benefits of easy installation and lower costs speak for themselves.  

Click the link below for the full study: 

https://lab.getapp.com/new-research-cloud-apps-easier-to-deploy-and-quicker-to-implement-than-desktop-software-say-smbs/

GetData-SaaS_infographic

Previous
Top 10 Themes in B2B Customer Support

As we wrap up the first half of 2015 (can you believe it?) we thought it would be fun to review the top 10 ...

Next
7 Ways To Make Customer Support Your Top Priority
7 Ways To Make Customer Support Your Top Priority

As a B2B software/technology company, your customer support needs to be exceptional.

×

Subscribe to our B2B Customer Support Blog!

First Name
Last Name
Company Name
Thanks for joining!
Error - something went wrong!