Customer service teams using TeamSupport help desk software benefit from powerful new business intelligence capabilities
At TeamSupport, one of the top B2B customer service software solutions on the market, we are constantly innovating new features to improve team collaboration and customer support. That’s why I am especially excited to announce the release of TeamSupport’s all-new business intelligence platform, offering dramatically enhanced best-in-class reporting capabilities that take support metrics to a whole new level. These enhancements allow support teams to gain deeper customer insights in real time, making TeamSupport one of the top cloud-based help desk software solutions on the market.
As our customers deliver increasingly more sophisticated support to their customers, TeamSupport seeks to provide more sophisticated business intelligence features to meet those needs—and exceed them.
Some of TeamSupport’s all-new business intelligence enhancements include:
- Robust reporting capabilities. With an entirely new interface and dramatically improved capabilities, customer support teams can extract more data than ever before through filtering, report cloning, enhanced sorting and individual viewer functions.
- Calculation functions. A proprietary mathematical algorithm has been built into TeamSupport’s reporting tools, allowing customer service teams to run computations on various fields to produce useful reports for analysis by summary, chart or graph.
- Dashboard versatility. Customers can move the reports and graphs around on the dashboard, creating a view personal to the individual user. Customer support representatives can customize the dashboard to showcase the information and trends most relevant to them.
We are invested in our customers’ success, and that was a major driver in this total overhaul of our reporting functionality. TeamSupport help desk software now offers our users what we believe is a truly best-in-class reporting system.
Let us know what you think of it!
Your partner in service,
Robert C. Johnson, TeamSupport CEO
TeamSupport, an award-winning customer service software system, is continually innovating new features to improve team collaboration and support customers better than ever. Sign up for a free, no-obligation demo today!