Reporting and Metrics for B2B Customer Support

Customer satisfaction is the go-to metric for customer support companies. But is it enough? Of course we want happy customers, because happy customers mean more customers. The problem is that for every 1 customers that complain, 23 will not - they'll just leave. 

This eBook explores the key metrics you need to be looking at in order to improve efficiency and increase customer satisfaction and retention. 

Download our eBook to learn:

  • The ROI of customer support
  • 5 metrics to assess customer support success
  • What KPIs matter most in B2B customer support
  • The top 3 metrics you need to be tracking NOW
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Providing a consistent customer support experience
Providing a consistent customer support experience

Consistency is a large component of customer satisfaction, especially with regard to customer support for b...

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Improve Clarity with Visual Support Tools
Improve Clarity with Visual Support Tools

Visual Support tools within your help desk ticketing system make solving customer issues easier. Screen and...

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