Visual Support tools, such as video and screen recording and image sharing, can make solving customer problems easier
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Top 4 Support Metrics to Optimize for Better B2B Customer Experience
The B2B customer is unique and requires a special kind of support strategy. In addition, the metrics that a company uses to measure success are also unique and very important. Utilizing...
B2B vs B2C Differences in Customer Service Interactions
Ever since we were kids, the impact customer service has had on our lives has been profound. Small children will beg their parents to go the local bakery or butcher shop – not because...
7 Ways to Improve Customer Service Skills for Your B2B Team
If you’re under any doubt about how important customer service is, almost nine out of ten people have stopped doing business with a company due to a poor service experience. Meanwhile,...
8 Ways Marketing and Customer Support Are The Same in B2B
There is a fundamental difference between companies who sell to businesses (B2B) and companies who sell to individual consumers (B2C). Your approach is different, your tools are...
Improve B2B Customer Experiences By Using a Help Desk Software
The amount of focus companies devote to customer experience and engagement has continued to increase. Especially for companies who can’t beat their competition when it comes to price,...
B2B Customer Service As a Competitive Advantage
With the globalization of the business world, competition is more fierce than ever before. Companies lose deals to competitors located half way around the world and are always looking...
The Role of Automation (including Bots) in B2B Customer Service
It’s no secret that the concept of automation is taking the business world by storm. From Redbox replacing Blockbuster to self-checkout and everything in between, the need for...
We're a Leader in the Fall 2017 G2 Crowd Grid® for Help Desk!
Here at TeamSupport, we're always striving to create a better help desk experience for customers in the business-to-business (B2B) industry. Last week, we were honored and humbled to...
Improving B2B Customer Service Communication
As a society that’s constantly evolving with technology, we’ve reached an era where it’s perfectly acceptable to use artificial intelligence (AI) for answers that once required human...
The Ultimate Guide to B2B Customer Support
Customer Support in B2B vs B2c
Evaluate the difference between customer support in B2B and B2C in this easy to read infographic on business to business customer support.
How to Change Your B2B Customer Support Reputation
Simply put, a reputation is not built overnight. This is something experienced customer support leadership knows all too well, especially as they embark on a new opportunity at a different company...
Reduce Customer Support Costs and Increase Efficiency
Reduce your help desk cost and increase agent efficiency with customer support software built for B2B software companies. Learn more by watching this short video.
Fortune 500 Tech Firm Experiences Enhanced Organization and Improves Efficiency with Support Software
Fortune 500 tech firm experiences enhanced organization and improved efficiency including direct integration with CRM (Customer Relationship Management software) with TeamSupport helpdesk software
Customer Experience in B2B (Business to Business)
Customer Support Quiz
Are you a customer support black belt? Take our quiz to find out.
B2B Support Software: A More Effective Customer Support Database
If you’ve been around the B2B (business-to-business) industry for many years of your professional career, you know that in general it’s slower to adopt new technology than its B2C...
Organizing Products with Customer Support Software
Knowing exactly what products your customers have is important. B2B (business-to-business) customer support is different than B2C (business-to-consumer), with product tracking being relevant in...
OmniChannel Support for Business to Business
Get the white paper, Omni-channel B2B Customer Support, to learn how integrated multi-channel customer support solution can improve customer satisfaction and retention
Customer Support Power Animal